Return Policy

Return & Refund Policy

We're committed to delivering quality products to our customers. While all sales for wholesale, pre-orders, buy-ins, custom, and personalized items are final, we do understand there are exceptions. Here's our return and refund policy to assist and protect both our valuable customers and our business:

  1. Exceptions to All Sales Being Final: Returns or exchanges on wholesale, pre-orders, buy-ins, and custom/personalized items are permissible only in the event of vendor errors, quality issues, or if we are at fault.

  2. Initiating a Return: Please reach out to us before initiating any returns so we can guide you through the process. Items eligible for return should be in the same condition they were received – new and in their original state.

  3. Refund Details: Refunds will cover the item's cost only. Shipping and handling fees are non-refundable. Any return-related shipping costs will be borne by the customer.

  4. Restocking Fee: Returns not due to our error may be subject to a restocking fee. To qualify for a return, physical products should be in their original, unopened condition.

  5. Shipping Recommendations: For your protection, we recommend using traceable and insured shipping methods like USPS, FedEx, or UPS when returning items.

  6. Reporting Discrepancies: Please notify us of any defects, shortages, or discrepancies within 7 days of receiving your order. Beyond this window, the order will be deemed completed. No returns will be accepted 8 days after receipt.

  7. Processing Time: Once a return is received, please allow 7 to 14 business days for processing. All refunds will be issued via the original payment method.

  8. Policy Updates: We continually strive to serve you better and may update, modify, or amend our return policy as needed. Kindly review this policy periodically for any changes.

Your trust is paramount to us, and we thank you for choosing to shop with us.