We offer 14 day returns. Please contact us first to initiate a return. The item must be shipped back by the fourteenth day of receiving the item. All items MUST be in the same condition as they were received to qualify for a return; new, clean, never opened, never worn, no missing tags, accessories, no masking removed from decals, etc. We will refund the cost of the item only, no shipping costs will be refunded. All shipping costs related to returns and/or exchanges will be the customer's responsibility.
Digital Downloads are non-refundable. Also, we apologize but please understand that we cannot offer refunds on any custom orders or creations.
We do not offer returns on any international orders.
If we have made a mistake or an item is defective, please contact us or open a return for an RMA number. Or, you can submit a ticket for an issue by clicking on Contact Us at the top of the page. You must have a RMA number (return material authorization) before sending any item back to us. (RMA # are good for 2 days from issuance.) Please provide the packing slip, invoice number and date. Returns that are not due to our error will be subject to a restocking fee. Physical products must be in the same condition as sold, new, sealed and all tags, bags, etc. still attached and in original condition. There are no refunds for any digital downloads.
All returns must be shipped back in original packaging in the same condition, sealed with all accessories, cards, bags, tags, etc., still attached and included . We suggest using USPS, FedEx or UPS or other traceable methods of insured shipping for your protection. You must inform us about defects, shortages, and exceptions within 3 days of receipt of order or the order is considered complete. There are no returns after 14 days of receiving the order. Original shipping and handling fees (even if your order qualified for "free shipping"), as well as return shipping charges, are non-refundable.
After a return has been received, it will take 7 to 14 working days to process. All refunds are processed through PayPal.
We reserve the right to update, modify or change this return policy at any time.